Legal Notice
This legal notice provides the mandatory company information in accordance with §5 of the German Telemedia Act (TMG).
VCServer Network KG
Buchenring 1
38154 Königslutter am Elm
Germany
Phone: +49 (0) 5353 9779999 (German language only)
Fax: +49 (0) 5353 919910
Registered in the Commercial Register: HRA 201381
Register Court: District Court of Braunschweig
Represented by: Marcus Hoffmann
VAT Identification Number according to § 27a of the German Value Added Tax Act: DE226706919
Responsible Tax Office: Braunschweig-Helmstedt
Contact
Our technical support team is available for you around the clock – 24/7, 365 days a year.
At our Network Operations Center (NOC), our technicians monitor all systems continuously to ensure stable operation and respond immediately in case of any irregularities.
For general enquiries, product advice or billing questions, our team is available Monday to Friday from 9 a.m. to 5 p.m. (except public holidays in Germany).
Please note: Support is provided by email only.
24/7 Email Support
Customer Support:
support@vc-server.eu
24/7 Technical Emergency Support:
emergency@vc-server.eu
Sales & Billing
Billing:
billing@vc-server.eu
Sales:
sales@vc-server.eu
Monday to Friday, 9 a.m. to 5 p.m.
(except public holidays in Germany)
Professional Liability Insurance
Name and registered office of the insurer:
Öffentliche Versicherung Braunschweig
Theodor-Heuss-Straße 10
38122 Braunschweig
Germany
Geographical scope of insurance coverage: worldwide
Contact Point (EU) 2021/784
Contact point in accordance with Regulation (EU) 2021/784 of the European Parliament and of the Council:
tco-anfragestelle@vc-server.de
Languages available:
German, English
Contact Point under the Digital Services Act (DSA)
Our central contact point for users and authorities in accordance with Articles 11 and 12 of the Digital Services Act (DSA):
tco-anfragestelle@vc-server.de
Languages available:
German, English
Dispute Resolution / Consumer Arbitration
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.