Terms and Conditions
1. General Provisions
1.1 These Terms and Conditions (T&Cs) for the provision of services apply to all contracts concluded between the Client and the Contractor under inclusion of these T&Cs.
1.2 The Contractor may, in its own name and on its own account, subcontract the required services to third parties, who in turn may employ further subcontractors. The Contractor remains the sole contractual partner of the Client. Subcontracting shall not take place where it is evident that this would conflict with the Client’s legitimate interests.
1.3 Where, in addition to these T&Cs, further contractual documents or other terms have been agreed in written or text form, the provisions of such additional documents shall prevail in case of any conflict.
1.4 Any terms and conditions deviating from these T&Cs that are used by the Client shall not apply unless expressly agreed otherwise.
1.5 If the Client is a consumer within the meaning of Section 13 of the German Civil Code (BGB), the mandatory consumer protection provisions shall apply.
2. Subject Matter of the Contract and Scope of Services
2.1 The Contractor, acting as an independent business, provides the following services:
Web hosting, server hosting, managed services, cloud solutions, website builders, domain registration, colocation.
2.2 The specific features and scope of the services are defined in the current service descriptions published on the Contractor’s website at the time of contract conclusion, as well as in any individual agreements.
2.3 The Contractor performs its contractual obligations with the utmost care and diligence, following current industry standards and best practices.
2.4 The Contractor is obliged to deliver the agreed services but is not bound by instructions regarding the method, location, or timing of performance. The Contractor organises its work independently to ensure efficiency and optimal fulfilment of the contract, while coordinating activities with the Client.
2.5 For managed services, the Contractor assumes technical administration, monitoring, and maintenance of the agreed systems.
2.6 The Contractor performs regular encrypted backups but cannot guarantee absolute data security or flawless recovery. These backups serve system restoration purposes only and do not constitute legal archiving. The Client remains responsible for maintaining its own data backups.
2.7 The Contractor may perform maintenance work to a reasonable extent, preferably outside peak hours. The Client will be informed in advance of scheduled maintenance.
2.8 The Contractor reserves the right to extend, modify, or improve services, particularly if required by law, regulation, or to prevent misuse. Voluntary or complimentary services may be discontinued at any time without notice. No claims shall arise from this for the Client.
2.9 The Contractor may engage third parties at any time and to any extent for service delivery. The Client has no right to reduction or compensation as a result.
3. Conclusion of Contract
3.1 The Client may order services via the Contractor’s website. After providing the necessary data, a contract document (PDF) is generated automatically and made available electronically.
3.2 The contract takes effect only once the Client returns the signed contract and the Contractor confirms acceptance or begins service provision.
3.3 Services are provisioned manually after receipt of the signed documents. Automatic setup does not occur.
3.4 Orders placed by existing clients through the Contractor’s customer centre are valid upon acceptance or commencement of service, without a signed contract.
4. Domain Registration
4.1 When registering domains, the Contractor acts as intermediary between the Client and the relevant registry (e.g. DENIC, EURid).
4.2 The terms of the respective registry apply. The Contractor acts solely as intermediary and technical service provider.
4.3 The Client authorises the Contractor to transmit the necessary registration data to the relevant registry.
4.4 The Contractor does not guarantee that requested domains are available or free of third-party rights.
4.5 Domain terms follow the registry’s own conditions (usually 12–24 months) and may differ from these T&Cs’ general termination periods.
5. Client Obligations
5.1 The Client must provide all required data, information, and content accurately and completely. The Contractor is not liable for delays resulting from missing or delayed cooperation.
5.2 The Client must use services lawfully and refrain from publishing or distributing illegal content or infringing third-party rights.
5.3 In particular, the Client may not send spam, malware, or unlawful content, or attempt to bypass security mechanisms.
5.4 Login credentials must be kept confidential and not shared with unauthorised persons.
5.5 In case of violation, the Contractor may suspend affected services.
5.6 The Client must update contact and billing details exclusively via the Contractor’s customer centre. Updates via email or other means are not accepted. Notices sent to the last registered email address are deemed valid until updated.
6. Fees and Payment
6.1 Fees and billing periods are defined individually in the contract.
6.2 Unless agreed otherwise, the Contractor may invoice monthly for time-based services.
6.3 Invoices are issued online in PDF format and deemed delivered once available in the customer centre. Postal delivery is possible upon request for a handling fee.
6.4 When paying via PayPal, the Client must settle the invoice within seven days of receipt.
6.5 Costs from failed direct debits are borne by the Client. The Contractor may charge a processing fee of €8 per case.
6.6 After the first reminder period expires, the Contractor may suspend affected services until payment is received.
6.7 Reactivation occurs only after full payment, including fees.
6.8 For postal reminders, a €2 charge applies unless the Client proves lower damages.
6.9 After a second unpaid reminder, the Contractor may terminate the contract for cause and delete affected data following due notice.
6.10 Third-party costs (domains, licences, etc.) remain payable.
6.11 The Contractor reserves the right to claim further damages.
7. Liability / Indemnity
7.1 The Contractor is liable for intent and gross negligence, injury to life, body, or health, and under statutory mandatory provisions. For slight negligence, liability is limited to foreseeable, typical damages.
7.2 The Client indemnifies the Contractor from all third-party claims resulting from violations of these terms or applicable law.
7.3 The Contractor is not liable for data loss, transmission errors, or other technical faults unless due to gross negligence or intent.
7.4 No liability is accepted for indirect damages or downtime unless intent or gross negligence is proven.
7.5 The Client is solely responsible for data backups.
7.6 Liability is otherwise limited to foreseeable, contract-typical damages, unless otherwise required by law.
8. Contract Term and Termination
8.1 Unless otherwise agreed, contracts are of indefinite duration.
8.2 Unless stated otherwise, either party may terminate with 30 days’ notice to the end of a month.
8.3 Fixed-term services (domains, SSL, etc.) follow their own terms.
8.4 Termination for cause remains unaffected.
8.5 Upon termination, all materials must be returned or deleted unless legal retention applies.
8.6 If personal data is processed, deletion follows the Data Processing Agreement (DPA) under Art. 28 GDPR.
8.7 Terminations must be submitted via the customer centre only. Email or postal cancellations are not accepted.
9. Final Provisions
9.1 German law applies, excluding CISG.
9.2 If any clause is invalid, the remainder of the T&Cs remain in force.
9.3 The Client shall reasonably cooperate in service delivery.
9.4 For merchants or entities without a general jurisdiction in Germany, the place of jurisdiction is the Contractor’s registered office.
9.5 The Contractor may amend these T&Cs for valid reasons (e.g. legal changes) with six weeks’ notice. If the Client does not object, consent is deemed given.
10. Online Dispute Resolution / Consumer Mediation
The EU Commission provides an online dispute resolution platform at:
https://ec.europa.eu/consumers/odr
The Contractor is neither willing nor obliged to participate in consumer mediation proceedings under the VSBG.
Our email address can be found at the top of these T&Cs.
Version: 14 October 2025
Valid for clients as of 14 October 2025
Legal Notice:
This English translation of our Terms and Conditions is provided for convenience and reference purposes only.
In case of any discrepancies or contradictions between this translation and the original German version,
the German Terms and Conditions shall prevail as the sole legally binding version.